Shipping policy
Order Processing and Production
Orders are received, processed, packaged, and shipped Monday through Friday, excluding public holidays.
Each item is made to order. Our standard production time is 3–5 business days from the date your order is received. Production time does not include shipping transit time.
Orders placed on weekends or public holidays will begin processing on the next business day.
Estimated Delivery Times
Delivery times depend on the shipping carrier, destination, weather conditions, and other circumstances outside our control.
The estimated standard delivery time within the United States is typically 3–6 business days after the order has been produced and shipped.
Please note that production time and shipping time are separate. Estimated delivery dates are not guaranteed, as carrier delays may occasionally occur.
Shipping Rates
Standard shipping rates are as follows:
- United States: $5.99
- Canada: $10.00
- United Kingdom: $12.00
- Australia: $12.00
- All other countries: $18.00
The applicable shipping charge will be displayed at checkout.
Free U.S. Shipping
We offer free standard shipping on orders of $50 or more when the shipping destination is located within the United States.
The $50 minimum is calculated based on the order subtotal after discounts and before applicable taxes.
Free shipping applies to standard shipping only. Expedited shipping upgrades are available for an additional charge.
Expedited Shipping Upgrade
Expedited shipping is available for orders shipped within the United States for a flat fee of $10.00 per order.
An expedited shipping upgrade reduces the carrier's estimated transit time but does not shorten the standard 3–5 business day production time, unless otherwise agreed in writing.
Expedited delivery dates are estimates and cannot be guaranteed in the event of carrier delays, severe weather, incorrect address information, or other circumstances outside our control.
International Orders
International delivery times vary depending on the destination country, local postal service, customs processing, and other factors.
Customers are responsible for any customs duties, import taxes, handling fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost paid at checkout.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please contact us as soon as possible if you need to correct your address. Once an order has entered production or has been shipped, we may not be able to update the delivery address.
We are not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.
Tracking Information
When tracking is available, tracking information will be sent to the email address provided with the order after the package has been shipped.
Tracking information may take up to 48 hours to update after the shipping label has been created.
Carrier Delays
Once an order has been transferred to the shipping carrier, delivery is managed by that carrier. We are not responsible for delays caused by the carrier, customs processing, weather conditions, service interruptions, or other events outside our reasonable control.
However, please contact us if your package appears to be significantly delayed, and we will assist you in reviewing the tracking information and available options.