Good questions

Everything about shipping, fit, portraits, and gifting. Still stuck? We're a message away.

Shipping & delivery

Speed, tracking, where we ship

Every tee is printed in the USA and goes to print within 24 hours of your order. US delivery is typically 3–5 business days. Custom portraits print after you approve the preview — usually 2–3 days to preview, then to print within 24 hours.

Free US shipping on orders over $69. Under that it's a flat rate calculated at checkout.

Yes, to most countries. International times and duties vary and are shown at checkout before you pay.

You'll get a tracking link by email the moment it ships. You can also use Track order in the footer anytime.

Fit & sizing

Comfort Colors fit, buying for someone else

Comfort Colors run true to size with a relaxed, garment-dyed feel. Between sizes? Size down for fitted, stay for roomy.

Most gift-givers choose a Large — it fits the widest range and reads intentionally relaxed.

Free size exchanges within 30 days. Keep the tags on and we'll swap it — the return label is on us.

Returns & exchanges

Free 30-day returns on stock tees, no questions asked. If it's not right, send it back — the return shipping's on us.

Because portraits are made just for you, they aren't returnable once approved — but you get unlimited free revisions before printing, so you'll love it first. If it arrives damaged or printed wrong, we remake it free.

Once your return is scanned, refunds hit your original payment method within 3–5 business days.

Portraits & previews

Approval, revisions, photo tips

A real artist hand-draws your pet (never AI). You preview the artwork in 2–3 days and approve — or ask for changes — before anything prints.

Unlimited free revisions until it's right. Wrong collar color, a missing spot, floppier ears — just tell us.

Bright, in-focus, eye-level, and close enough to see the face. Daylight beats flash. 98% of the photos people send work fine — if yours needs a tweak, we'll ask.

Yes — order now and we'll email a secure upload link, so the photo gets added later and the surprise stays a surprise.

Gifting

Notes, exchanges, deadlines

Yes — add a free handwritten-style note at checkout, and we'll leave prices off the packing slip.

Absolutely. They can swap size or design within 30 days, no receipt needed — the order's linked to the gift.

For stock tees, order by the holiday cutoff for guaranteed arrival.

Still need a hand?

Real humans, Mon–Fri 9–5 ET. Most messages answered within a few hours.