Refund policy
Last updated: September 27, 2026
30-day returns and exchanges, on us
Not happy with your tee? Contact us within 30 days of delivery and we'll make it right with an exchange or a full refund, no questions asked. Returns and exchanges are free: if we ever need an item sent back, we cover the return shipping and send you a prepaid label.
How it works
- Email support@pawprintsstyle.com within 30 days of delivery with your order number and what you'd like: a replacement, an exchange, or a refund. A photo helps but isn't required.
- We'll get back to you quickly with the next step.
- Refunds go back to your original payment method within 3–5 business days once approved.
Exchanges
Wrong size or color? Tell us the one you meant and we'll send it at no charge.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or not what you ordered, contact us within 30 days of delivery and we'll send a replacement or refund you in full.
Custom portraits
Custom portraits are made just for you, so they can't be returned or exchanged unless they arrive damaged, defective, or different from the preview you approved. Every custom portrait includes a preview you approve before we print — nothing goes to production until you say it's perfect.
Tees with a free pet name added are covered by the same 30-day returns and exchanges as every other tee.
Conditions
- Requests must be made within 30 days of delivery.
- One replacement or exchange per item.
- We reserve the right to decline repeat or abusive claims.